Please read this document carefully. By accessing or using Helloaddress.com, you agree to be bound by the terms and conditions set forth below. If you do not agree with any of these terms and conditions, you should not access or use Helloaddress.com. If you have any questions about these terms, please contact hello@helloaddress.com
This website www.helloaddress.com, including any subdomains thereof, and any other websites through which its services are made available, our mobile, tablet and other smart device applications, and application program interfaces etc, (hereinafter collectively referred to as "Helloaddress.com") is owned, hosted and operated by Malayala Manorama Company Private Limted (hereinafter referred to as MMCL), a company incorporated in India under the Companies Act, 1956 and having its registered office at Manorama Building, K. K. Road, Kottayam District, Kerala - 686001. These terms and conditions, privacy policy and community guidelines regulating use of these Services constitute a legally binding agreement between Helloaddress.com and the User (the “Agreement”).
Helloaddress.com and/or any other website(s) linked to this website is an online information and communications service provided to you, subject to your compliance with the terms and conditions set forth below.
MMCL may amend/modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified terms and conditions on Helloaddress.com . You may review the modified terms and conditions periodically to be aware of such modifications and your continued access or use of Helloaddress.com , shall be deemed conclusive proof of your acceptance of these terms and conditions, as amended/modified from time to time. MMCLmay also suspend the operation of Helloaddress.com for support or technical upgradation, maintenance work, in order to update the content or for any other reason.
If you utilize Helloaddress.com in a manner inconsistent with these terms and conditions, MMCL may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse may be deemed to be fit and proper.
The term Subscriber would include any person, whether an individual or a legal entity who has subscribed to the Services of Helloaddress.com (whether on a paid or free basis), and to whom the access to Helloaddress.com is restricted by the use of a sign in user name and a password. The user name and password are either allotted by Helloaddress.com or chosen by the Subscriber or agreed upon by Helloaddress.com . It is made abundantly clear that only the authorized User has the right to access the Services so offered by Helloaddress.com
The term Browser/Visitor will mean and include a person who utilizes any of the Services offered by Helloaddress.com , without the need or a requirement to create an account i.e. visits non-restricted portions of Helloaddress.com
The use and access to Helloaddress.com shall be subject to these terms and conditions and community guidelines. For the purposes of this Agreement, any person who does not have a legal or a contractual right to access the Services, but does so, will fall within the definition of an 'unauthorized user' and will nevertheless be subject to the terms and conditions regulating the usage of Helloaddress.com , and expressly so with respect to respecting the intellectual property rights of the MMCL, and abiding by terms and conditions below mentioned.
The terms 'User' and 'Customer' would include both the Subscriber/Advertiser(s) and Browser/Visitor(s).
The terms 'Service' or 'Services' would mean to include the interactive online information service offered by Helloaddress.com on the internet through which the user may access information carried by Helloaddress.com in the database maintained by it. The terms would also include to mean the search tools through which the User can search through the hosted databases and information using a number of search tools that are present with a selection matching their search criteria. The term would also include services by way of space used by customers for advertisements such as listings and banners. Users then select one or more of the items presented to view the full document/ record. The term Service does not extend to Helloaddress.com acting as an agent either express or implied on behalf of any User/Customer and is merely acting as a medium of information exchange.
The term RERDA shall mean and include the Real Estate (Regulation and Development) Act, 2016 ( mhupa.gov.in/User_Panel/UserView.aspx?TypeID=1535 ) as amended read with any rules or regulations that might be framed thereunder.
User agrees not to submit any property descriptions, photographs, financial, contact or other information contained in each property's data to Helloaddress.com unless the User submitting such a Listing/Advertisement has acquired and received all necessary rights and authorizations from the owner of such property or the power-of-attorney holder, including from the photographer and/or copyright owner of any photographs, to publish and advertise the said Property(s) on the User's website or on Helloaddress.com . Similarly, Helloaddress.com does not take any ownership, directly or indirectly towards any person whatsoever, with respect to banners hosted on its website by its customers, which are strictly in the nature of sale of space by Helloaddress.com & it has not carried out any independent verification on the authenticity or compliance requirements, as may have been required under any law for the time being in force, of such images/ banners/ listings. Some listings may contain third party video content (“Video Content”) provided for general informational purposes only and such content does not constitute a recommendation or solicitation or intends to influence any type of purchase or decision. No guarantees are made by Helloaddress.com or the providers of the video content as to its accuracy or completeness. In case a User is covered under the RERDA, it shall obtain all requisite approvals, licenses and permits issued by the competent authorities with respect to the Project/Land/Apartment/Plot in the listing, by following the due process of law. Further, the User shall, at all times, remain in compliance with all applicable Laws in relation to the Project/Land/Apartment/Plot in the listing. The User shall disclose all material information as required by LMA and in respect of their registrations under RERDA and all such property(s) submitted including the present status and nature of such property and shall also disclose whether the property is free from all encumbrances or not. The User shall disclose all material factual information as regarding the property being advertised, its correct dimensions as also in respect of their registrations under RERDA and all such property(s) submitted including the present status and nature of such property and shall also disclose whether the property is free from all encumbrances or not. The User in addition shall furnish a brief background of such property in respect of title, ownership and possession, MMCL may also require the User to support his/her claims with respect to the status of the property with such documents as may be specified by it from time to time. The User may further be required to substantiate his claims as to the nature and status of the property by swearing an affidavit stating the authenticity of the information/data so provided/displayed. MMCL, may, at its sole discretion but without any obligation to, search for such and remove properties that are alleged to have been submitted in violation of this provision. In addition, MMCL may require additional evidence of compliance with this provision from Users who are alleged to have submitted properties or other information/data in violation of these terms and conditions. MMCL will, in its sole discretion, terminate the accounts of, and refuse Service to, any User who repeatedly or intentionally violates these terms and conditions. Additionally, the User agrees to allow the Property listing, or any part of it, to be searched, displayed, accessed, downloaded, copied, and otherwise referred to by users of the User's website or the Helloaddress.com website. MMCL shall have the sole authority to choose the manner in which any Property will be searchable, displayed, accessed, downloaded, copied, and otherwise used on Helloaddress.com and MMCL shall have the right to modify the property listing in the exercise of its rights under these terms and conditions. In addition to the terms aforementioned the User agrees
(a) To represent and warrant that all Properties and associated information provided by the User will be accurate;
(b) That the User will not permit the posting of a property on Helloaddress.com under a name other than the name of a real estate agent who has been duly authorized and engaged by the owner of the property in this regard;
MMCL shall place the information relating to properties at defined sections of Helloaddress.com or such other mirror or parallel site(s). MMCL reserves, in a manner consistent with reasonable commercial business practices, the right to remove all or any part of the Properties posted on the on Helloaddress.com without notice. MMCL accepts no responsibility for checking/verifying the accuracy of reports or data files submitted by the User. While MMCL shall take all reasonable efforts for data backup and business resumption, the User will be solely responsible for retaining back-up copies of all information, photographs and other materials furnished/submitted to Helloaddress.com . Users, who are buying/renting property/properties through Helloaddress.com must verify details the property/properties as well as its right, title, ownership, lien etc. on their own.
Payments for the Services offered by Helloaddress.com shall be on a 100% advance basis. The payment for Service once subscribed to by the subscriber is not refundable and any amount paid shall stand appropriated. Refund if any will be at the sole discretion of MMCL. MMCLoffers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Users card/bank accounts. User acknowledges and agrees that MMCL/Helloaddress.com , at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount paid or payable by a subscriber/user against any amount(s) payable by User to MMCL under any other agreement or commercial relationship towards other products/services. MMCL gives no guarantees of server uptime or applications working properly. All is on a best effort basis and liability is limited to refund of amount only. MMCL undertakes no liability for free Services. MMCL reserves its right to amend / alter or change all or any disclaimers or terms of agreements at any time without any prior notice. All terms / disclaimers whether specifically mentioned or not shall be deemed to be included if any reference is made to them.
MMCL uses the maximum care as is possible to ensure that all or any data / information in respect of electronic transfer of money does not fall in the wrong hands. For completing online transactions involving payments a user is directed to a Payment Gateway, MMCL does not store or keep credit card data. Since the transaction happens on a third-party network not controlled by MMCL, once a credit card transaction has been completed, the payment information is not accessible to anyone at MMCL after completion of the on-line transaction at the Payment Gateway, this ensures the maximum security.
MMCL shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
MMCL offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Subscribers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. Refunds in the event of wrong/objectionable property content being posted on the site would be at the discretion of Helloaddress.com
If you utilize Helloaddress.com in a manner inconsistent with these terms and conditions, MMCL may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse may be deemed to be fit and proper.
User agrees to comply with the following community guidelines while submitting video content for listings/advertisements:
Video Content Screening
Videos shared by user shall go through multiple stages of screening (human and technology driven) before going live on the platform. In case of violations with the community guidelines, the video content shall be duly removed from the listing.
Additionally, the video screening process shall also be carried out in the following cases:
The video shall be removed from the platform in case the claim is found to be correct. Final discretion on video screening and removal shall always lie with Platform. Users shall have the option to edit or remove videos during the course of the listing duration.
Helloaddress.com shall utilize 3rd party services such as You-tube for hosting and streaming these videos. While doing so, the site and the users on the site shall be compliant with respect to You-tube Terms of Service https://www.youtube.com/t/terms and Youtube API Services - Developer Policies.
User agrees to treat all information obtained from the Service, including listings, member directory, and any information otherwise made available to User in the Service ("Content") as proprietary to Helloaddress.com . User agrees that Content reserved for members will be maintained as confidential and shall be protected as a trade secret of Helloaddress.com . Helloaddress.com does not ensure the accuracy of, endorse or recommend any Content and a User uses such Content at the User's own risk. A User may access the listings/advertisements in the Service solely to obtain initial information from which further evaluation and investigation may commence. User shall limit access to and use of listings to personal and internal use, and shall not use listings obtained from the Service for further distribution, publication, public display, or preparation of derivative works or facilitate any of these activities in any way.
User shall not use or reproduce any Content that is obtained from the Service, or that is otherwise made available to User in the Service, for or in connection with any other listing/advertising Service or device. User further shall not use the Service provided by the company in any other manner for or in connection with any other listing Service or device. Users violating these specific terms, specifically those Users searching the Service in an abusive or excessive manner, by automated or manual means, shall be subject to immediate termination of their membership without notice.
1. The following actions will inter alia constitute a misuse of Helloaddress.com and are strictly prohibited:
a. Utilising the Services offered by Helloaddress.com in any manner so as to impair the interests and functioning of MMCL/Helloaddress.com and which is non-compliant with laws and regulations including RERDA.
b. Copying, extracting, downloading, sharing, modifying, selling, storing, distributing, making derivate works from or otherwise exploiting any content, data, information, including profiles, personal details, photographs and/or graphics, available on Helloaddress.com and/or any services or products of MMCL, in any manner or for any purpose which is not, consistent with in accordance with the Terms of Use.
c. Users are expressly prohibited from using or exploiting Helloaddress.com and/or any content or data provided therein for:
Any commercial purposes such as creating alternate databases, extending access to Helloaddress.com to third parties without prior written consent of the MMCL Using or attempting to use any automated program, software or system or any similar or equivalent process (including spiders, robots, crawlers etc.) to access, navigate, search, copy, monitor, download, scrape, crawl or otherwise extract in any manner, any data or content including but not limited to adding or downloading profiles, contact details, or send or redirect messages from Helloaddress.com ;
d. Gaining or attempting to gain unauthorized access (inter alia by hacking, password “mining” or any other means) to: (a) any portion or feature of Helloaddress.com or any of the services or products offered on or through Helloaddress.com which are not intended for you; (b) any server, website, program or computer systems of the MMCL or any other third parties and/or Users;
e. Modifying the services provided through Helloaddress.com or their appearance using any technology or overlay any additional offering on top of such services or simulate Helloaddress.com's services or its functions in any manner whatsoever without explicit consent obtained in writing by approach us at hello@helloaddress.com
f.Accessing Helloaddress.com through interfaces other than those expressly provided by MMCL;
g. Attempting to breach or breaching any security or authentication measures set up by the MMCL in relation to Helloaddress.com
h.Scraping, downloading (including bulk- downloading), replicating or otherwise extracting any information or data from Helloaddress.com (by any process, whether automatic or manual) to offer any products or services which are similar to or may in any manner compete with the products or services of the MMCL;
i.Reverse engineering, decompiling, disassembling, deciphering or otherwise attempting to do any of the aforesaid or deriving the source code for the Site or Application or any related technology or any part thereof;
j.Circumventing or attempting to circumvent any technological protections used or employed by the MMCL or by any third party in order to protect the content on Helloaddress.com and/or to exclude robots, spiders etc. from crawling and /or scraping content from Helloaddress.com
k. Bypassing or circumventing or trying to circumvent any service limits including but not limited to Search limits, Captcha limits and occurrences on different triggers
l.Interfering with or disrupting or attempting to interfere with or disrupt (including by using any device, software or routine), the use of Helloaddress.com or any computer networks connected to Helloaddress.com , by any other User;
m. Developing, using or attempting to use any automated program, scripts, robots, third party software or system or any similar or equivalent process (including spiders, robots, crawlers, browser plug-ins/extensions/add-ons, iframes on third party sites, mirroring, HTML parsers etc.) to access, navigate, search, copy, monitor, download, scrape, crawl or otherwise extract or modify in any manner, any data or content from Helloaddress.com without explicit consent obtained in writing by approach us at hello@helloaddress.com
n. Impersonating any other person or entity, or making any misrepresentation as to your employment by or affiliation with any person or entity;
o. Forging headers or in any manner manipulating identifiers in order to disguise the origin of any user information;
p. Stalking, threatening, or in any manner harassing any other User;
q. Imposing an unreasonable or disproportionately large load on Helloaddress.com infrastructure;
r. Engaging in “framing,” “mirroring,” or otherwise simulating the appearance or function of Helloaddress.com (or any part thereof) and providing deep links into Helloaddress.com (or any part thereof) without prior permission
s. Spamming Helloaddress.com or any other Users including by uploading, posting, emailing, SMS, transmitting or otherwise making available either directly or indirectly, any unsolicited bulk e-mail or unsolicited commercial e-mail.
t. Hosting, modifying, uploading, posting, transmitting, publishing, or distributing any material or information that:
You hereby expressly agree not to:
Violations of system or network security may result in civil or criminal liability.
Helloaddress.com may provide links to other third-party World Wide Web sites or resources. MMCL makes no representations whatsoever about any other website you may access through Helloaddress.com.
Helloaddress.com is an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.
THE CONTENT OF HELLOADDRESS.COM IS PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.
MMCL and third party providing materials, services or content to this website, disclaims all warranties, express or implied, statutory or otherwise icluding, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement of third party rights, completeness or accuracy of the information, update or correctness of the information, freedom from computer viruses, other violation of rights regarding services, products, material and contents of Helloaddress.com
Views expressed by the Users are their own, MMCL does not endorse the same and shall not be responsible for them. No claim as to the accuracy and correctness of the information on the site is made although every attempt is made to ensure that the content is not misleading/ offensive/ inappropriate. In case any inaccuracy is or otherwise improper content is sighted on the website, please report it to report abuse.
It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, Services, real estate and other related information listed on the website. MMCL does not warrant that the access to website will be uninterrupted or error-free or that defects in website will be corrected.
MMCL offers no guarantee no warrantees that there would be satisfactory response or any response at all, once the listing/banner is put on display. Any payments made to MMCL / Helloaddress.com are solely for the purposes of display of the property advertised.
Users are strongly advised to independently verify the authenticity of any Pre-Launch offers received by them. MMCL does not endorse investment in any projects which have not received official sanction and have not been launched by the Builder/Promoter, users dealing in such projects shall be doing so entirely at their risk and responsibility.
No information contained herein shall constitute an invitation or an offer to invest in MMCL or any of its Affiliates. Further, nothing contained in Helloaddress.com should be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise and MMCL makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
Helloaddress.com is controlled and operated from India and MMCL makes no representation that the materials are appropriate or will be available for use in other parts of the World. If you use Helloaddress.com from outside India, you are entirely responsible for compliance with all applicable local laws as well as international conventions and treaties.
MMCL offers products, Services, content and various other functionalities through Helloaddress.com and its affiliate sites to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws or legal impediments and other considerations/factors. Helloaddress.com does not make any warranty or representation that a User in one region may also obtain the Services as provided in another region. Information on Helloaddress.com may contain references to products, programs or Services that are not announced or available in your country. Such references do not in any manner imply that MMCL intends to announce, launch or provide such products, programs or Services in your country.
MMCL will not be liable for any damages of any kind arising out of or relating to the use or the inability to use Helloaddress.com , its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure and all other direct, indirect, special, incidental, punitive, loss of profit, exemplary or consequential damages whether based on warranty, contract, tort or any other legal theory including Force Majeure, and whether or not, such organizations or entities were intimated or advised of the possibility of such damages.
MMCL assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorized access to or alteration of User's data/information. MMCL shall not be responsible for any problem or technical malfunction on-line-systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problem or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to any User and/or Members or to any other person's computer related to or resulting from participating or downloadin materials/information from the website.
For the purposes of the Consumer Protection Act, 2019 (CPA), the term Consumer will be limited to paid Customers who have not subscribed to Helloaddress.com for purposes of commercial gain (business purposes) and their intent to utilize the services for individual use only.
Unless otherwise specified and notwithstanding anything contained in any other agreement or arrangement, by whatever name called, the performance obligation of MMCL (service provider) is to provide access of its on-line portal to the customer for the duration of the subscription period & reference to any usage, by whatever name called or any other performance obligation, if any, is to provide the upper limit for consumption, which by itself, does not create any additional performance obligation upon MMCL
MMCL will not be liable on account of any inaccuracy of information on this web site. Any breach of privacy or of the information provided by the consumer to MMCL to be placed on the website by technical or any other means is not the responsibility of MMCL and MMCL does not guarantee confidentiality of information provided to it by any person acquiring/using all/any information displayed on Helloaddress.com website or any of its other websites / domains owned and operated by MMCL
MMCL may, without notice in its sole discretion, and at any time, terminate or restrict your use or access to Helloaddress.com (or any part thereof) for any reason, including, without limitation, that MMCL based on its judgement and perception believes you have violated or acted inconsistently with the letter or spirit of these terms and conditions or any applicable law.
You agree to defend, indemnify, and hold harmless, MMCL and/ or its associates, subsidiaries, their officers, directors, employees, affiliates, licensees, business partners and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of Helloaddress.com material or your breach of these terms and conditions or any applicable law.
MMCL will not be party to any legal proceedings between parties contracted through these Services. In case MMCL is sought to implicated in any legal proceedings, costs will be recovered from the party that names MMCL as a party to such proceedings. MMCL shall abide with any court order served on it through due process.
The Privacy Policy of the Platform explains how we may use your personal data, we will at all times respect and ensure adherence to the privacy policy, additionally various settings are provided to help you to be able to control the manner in which others may be able to view your information as chosen by you to be displayed on your profile and the manner in which you may have chosen to be contacted. Any feedback provided by a User shall be deemed as non-confidential to the user.
If any dispute arises between a user/users and MMCL arising out of use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these terms and conditions, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party. Decision of the Arbitrator shall be final and binding on both the parties to the dispute. The place of arbitration shall be Cochin. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings.
THIS AGREEMENT between you and MMCL governs your use of Helloaddress.com . If any provision of these Helloaddress.com terms and conditions or part thereof is inconsistent with or is held to be invalid/void by or under any law, rule, order or regulation of any Government or by the final adjudication of any court, such inconsistency or invalidity shall not affect the enforceability of any other provision of the terms and conditions.
The failure of MMCL to exercise or enforce any right or provision of the terms and conditions of use shall not constitute a waiver of its right to enforce such right or provision subsequently.
By accessing Helloaddress.com you agree that the laws prevailing in India shall be the governing laws in all matters relating to Helloaddress.com as well as these terms and conditions.
Courts at Cochin, India alone shall have the exclusive jurisdiction in all matters relating to Helloaddress.com and these terms and conditions, irrespective of the territory and jurisdiction of your access to Helloaddress.com.
MMCL does not routinely monitor your postings to the web site but reserves the right to do so. However, if MMCL becomes aware of an inappropriate use of Helloaddress.com or any of its Services, MMCL will respond in any way that, in its sole discretion, MMCL deems appropriate. You acknowledge that MMCL will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, MMCL will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the Internet. MMCL reserves all other rights.
In case you have any complaints and/or grievances in relation to any grievances, you can send your complaints to hello@helloaddress.com
Effective from: 04.03.2024
